Frequently asked questions


How can I register?


On which languages is the application available?

What features are available in the app?

Which package includes the captioning function?

What captioning standards are followed by Alrite©?

In which languages can I make trascripts?

In which package can I do translation?

Is it possible to edit the translated transcript and captions?

How can I have the best quality of transcript?

What formats can I use for file upload?

What are the limitations of the uploaded materials?

What is the difference between making a transcript and captioning?

How can I share the transcripts and the captions with others?

Is there a user guide for the application?

Data and system protection

Where and how is my data stored?

How long is my data stored?

How is my password stored?

Who has access to my data?

Where can I get more information about data management?


How can I subscribe to Alrite?

What is the difference between the business and individual packages?

How can I subscribe with a billing address outside the EU?

What are the subscription fees?

How can I gain free time credit?

What is the difference between the Lite and Plus packages?

When will the purchased time frame be charged?

How long can the purchased time frame be used?

What is important to know about the invoicing?

What represents private use?


Is it possible to try out the application for free?

What are the limitations of the free Starter package?

Mobile Application

How can I download the application?

What should you look out for when recording audio to ensure the most accurate transcript?

Do I need internet access to use the mobile app?

How can I pay within the mobile application?

What features differ between the web and mobile applications?

Additional questions

Do you have any further questions?

Do you need help how to use the application?

See our user guide for a detailed description of the application's features and menu items.

User guide

Share your ideas with us!

Arrange a free consultation with one of our professional advisors.


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